If you’ve scheduled a consultation at Arizona Center for Reproductive Endocrinology & Infertility, then you’ve probably met Emily Liscum, our office supervisor. She’s been an integral part of our team for almost six years and is one of the first people you’ll meet as you start your infertility journey with us.
Emily’s is a woman of many hats; her job at AZCREI entails a little bit of everything. She handles many of the financial aspects of our center, such as the coding and billing, as well as receptionist tasks and assisting with IVF consultations.
More Than Just a Financial Confidante
Most patients will know Emily as the person to go to for insurance questions and help with payment plans. Her work entails more than just money though, a large part of what she does focuses on building relationships. “It’s really important to build relationships because we don’t want our patients to ever feel alone,” she says. “The part that I deal with the most is the money part, and that’s often the scariest beyond the procedure itself.”
Our team realizes that infertility treatment can be costly, and Emily is our champion in helping you feel comfortable, not just with the treatments and procedures themselves, but with the money you’re investing in your future family. “Money is a big thing,” she says. “If you have a question about it, don’t be afraid to ask. That’s what we’re here for.”
Emily’s goal is to help you feel confident with your decision to move forward with treatments—and she’ll continue to meet with you and answer your questions until you have that certainty.
“My favorite part of the job is just seeing them understanding and excited,” Emily says. “Obviously, if they get pregnant that’s even more incredible, but having them come to me with their excitement, fears, everything—it feels good to know that they trust me with something so important like that.”
Leading Our Team of Support
We want our patients to know that you’re not alone, you have a whole team here to assist you. “Some of us have gone through the procedures ourselves,” Emily says. “And in the time frame I’ve been here, I’ve learned so much.”
Infertility can often be more complex than other medical issues, in that it isn’t something where you can type your symptoms into Google and quickly determine a cause or solution. Emily and the rest of our team will help you find the answers to your specific questions. Whether it’s about potential medication conflicts, insurance coverage, or emotional support outside of our clinic, we will help you figure it out. If it’s a question we don’t have the answer to immediately, we’ll talk to Dr. Gelety and have him get back to you with an answer. We’ll never leave you hanging or give you a vague or unhelpful response.
Specialized Care, Personalized Support
All of our patients come to AZCREI because they want to overcome their infertility. While each woman is dealing with her own specific condition and situation, they all have the same general issue: there’s something hindering them from getting pregnant. Because of this, our team is able to offer specialized care from a medical standpoint. Dr. Gelety has been helping women overcome their infertility for more than 30 years; we know what we’re doing in helping women achieve a successful pregnancy.
We’re also able to offer our patients specialized care from an emotional standpoint. “We’re here to make sure you feel comfortable in knowing that we’re doing all that we can to help you,” Emily says. “We’re a very small clinic, and we work together to be on the same page [in offering patients support]. I think that’s what kind of sets us apart from other clinics or medical offices.”
No matter what infertility difficulties you may be facing or what questions you have about the process, Emily and the rest of our team at AZCREI are here to walk with you along this journey and help you feel comfortable, confident, and excited at the prospect of growing your family. For more information or to schedule an appointment, visit us online or call 520-326-0001.